Quality Policy

AL SAHIB ITC Are Committed To Providing The Right People, Organization And Resources To Supply A Professional And High Quality Service That Meets Our Client’s Requirements. We Recognize That This Policy Promotes Clients’ Confidence In The Company And Its Services, To Our Mutual Benefit.

The Company Is Proud Of Its Good Reputation For Responsible Practices, Reliable Personnel And Dedicated Client Care That Are A Result Of The Company’s Ethical Culture, Skilled Committed Staff And Quality Control Over Its Services.

The Requirements Of The Quality Manual Shall Apply To All Activities Undertaken By Al AL SAHIB ITC import export trading In Providing Their Services To Clients.

The Company Places Particular Emphasis On Obtaining Client Satisfaction By:

• Responding Promptly And Accurately To Client Enquiries And Orders.
• A Constant Pursuit Of Quality, Value And Reliability In The Services That The Company Supplies To Its Clients.
• Ensuring That Its Management And Staff Are Fully Trained To Meet The Requirements Of The Business And Its Clients.
• Constantly Striving To Meet And Where Possible Exceed Its Clients’ Expectations.
• These Objectives Will Be Reviewed At The End Of Each Year And Will Be Reset Periodically To Ensure That We Continue To Improve Our Performance To Our Clients.

The Company Will:

• Comply With All Applicable Laws And Regulations.
• Follow A Concept Of Continuous Improvement And Make Best Use Of Its Management Resources In All Quality Matters.
• Communicate Its Quality Objectives And Its Performance Against These Objectives Throughout The Organisation And To Interested Parties.
• Work Closely With Our Clients To Establish The Highest Quality Standards.
• Adopt A Forward-Looking View On Future Business Decisions Which May Have Quality Impacts.
• Train Our Staff In The Needs And Responsibilities Of Quality Management.